A car repair scheduling system can help your dealership provide a better customer experience. It can also improve office management, allowing you to reserve test cars, workshop space and specific mechanics’ time.
Unlike humans, auto repair scheduling software never misses calls. This allows your dealership to schedule more appointments per day.
Increased Customer Satisfaction
The right automotive appointment scheduler can help you increase customer satisfaction by allowing customers to book their appointments online. This will enable them to select a day and time that works best for their schedules and avoid waiting for someone to call them back. Additionally, auto repair scheduling software makes it easy to add multiple people or appointments at once. This can prevent overbooking and eliminates needing more technicians to cover your shop load. Lastly, appointment scheduling tools allow clients to reschedule or cancel their appointments at any time without waiting for someone at the dealership. This allows for a more transparent and digital experience that today’s consumers prefer. This can also lead to higher customer retention and loyalty.
Reduced No-Shows
No-shows cause empty bays, lost work and missed revenue. With automated appointment reminders, no-shows drop drastically. When you have staff handling calls, keeping an eye on the schedule can be challenging. This often results in appointments being missed. With a reliable auto repair scheduling system, appointment bookings are placed directly into your shop’s calendar, and email or SMS appointment reminders are sent out automatically to avoid no-shows. This frees up time for technicians to focus on customer satisfaction and building repeat business. You can also set up customizable reminders to accommodate habitual late customers. The result is increased vehicle throughput. Your clients appreciate the efficiency, and their vehicles are repaired on time.
Increased Sales
A solid online customer experience is a key factor for your auto business to attract and retain customers. Car buyers today expect a streamlined purchasing process, especially when buying a new or used vehicle. Auto repair scheduling software lets your team offer customers an efficient, convenient, and transparent service. This includes an online booking option enabling customers to schedule their repairs or inspections easily from any device. It’s also important to choose a solution that offers streamlined communication tools with your customers, like true two-way texting and digital vehicle inspections, so your teams can handle the juggling of multiple devices. This will prevent miscommunication and increase customer satisfaction.
Increased Productivity
An effective automotive scheduling software can increase productivity for your shop by cutting out the back-and-forth between you and customers to schedule appointments. Using cloud-based software, you can access your data anywhere you have an internet connection. When implementing new automotive software, it’s important to set aside time for team training and let everyone see how the system works. This will help your employees become comfortable with their new tools and reduce the frustration caused by learning curves. You can also save on phone calls and emails by sending appointment reminders via text messaging. This allows your clients to book auto repair services from their smartphones and frees up time for your service advisors to spend on other duties.
Increased Employee Efficiency
There are many auto repair scheduling software options out there that can be used to give your customers online booking access. However, finding one that integrates seamlessly with your internal shop management system and auto dealership website is crucial. Providing a service appointment scheduling tool allows automotive dealerships to automate and streamline their customer service processes. This means fewer people needing to speak with customers on the phone, which can save time and increase employee productivity. When vehicle owners book service appointments online, they receive confirmation and reminders via text or email. That keeps your employees the time needed to call each customer and remind them of their upcoming appointment, which can lead to frustration for everyone involved. Lastly, using an auto service scheduler with a production efficiency platform helps to improve technician productivity by providing the information they need to complete repair jobs quickly. This can include identifying the need for parts ahead of time, speeding up the check-in process and increasing overall shop throughput.
Increased Revenue
Auto repair shop management can only be challenging with the right tools in place. Most shops use manual methods to keep track of customers, cars and where they are in the repair process. The shop foreman circles with a clipboard, or employees rely on scribbling updates on a whiteboard to ensure their quotas are met. Automotive appointment scheduling software is a convenient way to schedule appointments, allowing customers to pay for their repairs upfront. This helps create a smooth customer journey and is a great way to build customer loyalty. Not to mention, it can save a dealership up to $6,500 per month in missed revenue! The best online car appointment scheduling systems offer automated text and email reminders with directions, vehicle information forms, and links to the self-serve portal.